Questions
Everything people ask
before they book.
If your question is not here, message us — we reply in under five minutes during opening hours, and we would rather answer it now than have you book the wrong thing.
How quickly can a therapist reach me?
For Dubai Marina, JBR, Bluewaters and Emaar Beachfront, most bookings are with you within 60 minutes. Palm Jumeirah adds roughly 25–35 minutes of travel.
Do I need to provide anything?
Two square metres of clear floor and a warm room. The therapist brings the table, fresh linen, towels, oils and music. Nothing needs tidying or moving in advance.
What should I wear?
For oil treatments you undress to your comfort level and stay covered by a towel throughout — only the area being worked on is uncovered. Traditional Thai is performed fully clothed, so bring loose trousers and a t-shirt.
Can I choose a male or female therapist?
Yes. Tell us your preference when you book, or request a therapist by name from the therapists page. We confirm who is coming and their arrival time before they travel.
How do I pay?
At the end of the session, by cash, card or bank transfer. Nothing is charged in advance, no deposit is taken, and the price quoted on WhatsApp is the price you pay.
What is the cancellation policy?
Cancel or reschedule free of charge up to two hours before your appointment. Inside two hours a 50% fee applies, as the therapist is already travelling to you.
Is massage safe during pregnancy?
From the second trimester onward, yes — book the Aromatherapy & Sleep Ritual with a prenatal-certified therapist. It is performed side-lying with full bolster support. Hot Stone is not suitable during pregnancy.
Do you cover my building?
We cover Dubai Marina, JBR, Bluewaters, Emaar Beachfront and Palm Jumeirah with no travel charge, and JLT, Media City, Al Sufouh, Barsha Heights, JVC, Business Bay and Downtown with a small supplement. Check the areas page or send us your address.
How late can I book?
We take bookings until 01:00, seven days a week, with the last session finishing by 02:00. Late-night sessions after midnight carry a small supplement, confirmed in chat.
Can I request the same therapist again?
Yes, and we encourage it — continuity is most of what makes massage work. Ask for them by name and we will hold the slot if they are free.
Still not sure?
Describe what you are feeling and we will tell you which treatment, which length and which therapist to book.