Last updated: 13 August 2026
The short version
Cancel or reschedule free of charge up to two hours before your appointment. Inside two hours a 50% fee applies, because the therapist is already travelling to you.
In full
- More than 2 hours before: free. Cancel or move the booking on WhatsApp and nothing is charged.
- Within 2 hours: 50% of the session fee.
- No answer on arrival: full session fee. The therapist will call and wait fifteen minutes before leaving.
- Couples bookings: the same terms, applied to the combined fee. Two therapists are held for you, so please give as much notice as you can.
Running late
Tell us as soon as you know. We will hold the slot where the therapist’s day allows it. If we cannot, the session still ends at the booked finish time and the full fee applies.
If we cancel
If a therapist cannot attend — illness, an accident, anything on our side — we will tell you immediately, offer another therapist at the same time, and if we cannot cover it you pay nothing. If it is our fault and you have to rebook, your next session is discounted by 20%.
Unwell on the day
If you have a fever, an infection or anything contagious, message us and move the booking. There is no charge for this, whenever you tell us. Massage is not advisable when you are ill and our therapists visit several homes a day.
How to cancel
Reply in the same WhatsApp conversation you booked in. That is the fastest route and it timestamps the request.